Getting Started
- What is High Impact eMail?
- High Impact eMail is an application designed to help you create great looking, highly graphical HTML emails with minimum effort and without the need of having previous training in HTML programming. High Impact eMail is easy to use and a powerful way to enhance your personal and business email correspondence.
A companion to Microsoft Outlook and Outlook Express, High Impact eMail provides you with a library of ready-to-use templates for every occasion. Each template can be customized to fit your needs, improving your productivity and your image.
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- Why do I need High Impact eMail?
- With just a few clicks of the mouse, High Impact eMail enables you to send beautiful emails to customers, colleagues, friends, or relatives. It gives you complete flexibility to modify existing templates with minimum effort, without the need of programming expertise, and is a real time-saver.
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- What is HTML email?
- HTML email allows you to go beyond plain text by incorporating fonts, color, and images into your email. Once you start using HTML email, your email will take on the feeling of a newsletter instead of just simple notes to your customers, colleagues, friends, and family.
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- How do I get an HTML email account?
- If you are already using Microsoft Outlook or Outlook Express, you don't need a special account to use HTML; you only need to enable the feature in your mail program. If you don't use Outlook or Outlook Express currently, and want to use High Impact eMail, you can set up a free account with Hotmail, Yahoo!, USA NET, or other email providers. Outlook Express can be easily configured to work with Hotmail, and both Outlook Express and Outlook can be configured to work with Yahoo.
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- What about Non-HTML programs?
- Recent market research indicates that the vast majority of email programs in use today can receive and display HTML messages. However, if your recipient's email program cannot display HTML email, then it usually displays just the plain text portion of your message. Occasionally, you may find that someone's email program displays the HTML source code. Fortunately, this represents only a small (and ever shrinking) percentage of email programs.
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- How do I set up my email program to use HTML?
- Outlook Express
- Select the Tools | Options menu option, then click on the Send tab. Ensure that the Mail sending format is HTML, then click OK.
Outlook 98/2000/XP
- Select the Tools | Options menu option. Click on the Mail Format tab, and select HTML from the Message Format drop-down list. Click OK.
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- How do I get started after I download the High Impact eMail product?
- The High Impact eMail application downloaded from the TemplateZone web site is an EXE self-extracting file. To install the application, simply double-click on the emsetup.exe file. The setup program will guide you during the installation process.
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- How do I check which version of High Impact eMail has been installed in my system?
- To find out which version of High Impact eMail has been installed on your system, follow the given instructions:
- Launch High Impact eMail
- Select the Help | About High Impact eMail menu option from the template browser.
The About High Impact eMail dialog will appear, which displays the version of the product just below the heading. Back to top
- The Trial Version asks for a product key. Where do I get this?
- Upon downloading the free Trial Version of High Impact eMail from the web site, you are asked to provide your valid email address and the product key is sent to this email address. This product key is necessary for the installation of the Trial Version of High Impact eMail. The format of the product key is A1B-2C3-D4E5.
Please note that the Premium Version does not use a Product Key. If you installed the product from the TemplateZone CD, then you should have received a password on a separate slip of paper. Back to top
- Are there additional Template Packs available?
- Yes, additional Template Packs are available from the TemplateZone web site. To add Template Packs to your existing template library, install High Impact eMail, select the Tools | Template Pack Manager menu option, and click on the Get More Templates button. Alternatively, you can also the Template Packs button on the template browser. This should take you to the Template Pack downloads page for High Impact eMail.
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- What is the Profile Information used for?
- The Profile Information is used to add important data to your outgoing emails such as your name, company address, phone number, logo, etc. Once the Profile Information is entered, the program will automatically include this information into templates that contain these fields without having to enter this information all over again. It's a real time-saver for many templates, like business forms, stationery, advertisements, and many others. Companies can standardize their image and use High Impact eMail to personalize digital stationery for each employee.
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Installation/Product Requirements/Uninstallation
- What are the system requirements for High Impact eMail?
- The System requirements for High Impact eMail are as follows:
| Operating system compatibility |
Windows 95, Windows 98, Windows ME, Windows NT 4.0, Windows 2000, Windows XP |
Browser compatibility
|
Netscape 4.02 and higher, Internet Explorer 4.x and higher (Internet Explorer 5.X, Internet Explorer 6.X, or higher recommended) |
Outlook compatibility
|
Outlook Express 5 and higher, Outlook 98, Outlook 2000, Outlook XP |
Processor
|
Pentium 300 MHz or higher |
RAM
|
32MB (64MB recommended) | | |
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- I have both Outlook and Outlook Express on my system - can I install High Impact eMail for both products?
- The High Impact eMail application is compatible with both Outlook and Outlook Express and can be installed for both products on the same system.
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- If I choose to install High Impact eMail with Outlook and Outlook Express, which mail client will the application use to send out emails?
- If you choose to install High Impact eMail with both Outlook and Outlook Express, the application will use the default mail client to send out the emails.
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- How much disk space does the product require?
- The High Impact eMail product requires between 5 and 15 MB of disk space depending on the version that you are using.
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- Where are the templates and program files located?
- The Templates and the program files are located in a folder named High Impact eMail under the Program files group on the drive that it was installed on by the setup. By default, the templates are copied to C:\Program Files\KMT Software\High Impact eMail\Templates.
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- Which account will High Impact eMail use to send out emails?
- High Impact eMail will prompt you to choose an account to use while sending out emails in the event you have multiple email accounts.
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- Does the program make any changes to the Outlook program?
- The High Impact eMail program makes the following changes to the Outlook program:
- Adds a toolbar button to the Outlook Toolbar
- Adds the menu option "New High Impact eMail Message" under the "File" menu
- "New High Impact eMail Message" menu option under the "Actions" menu
- "High Impact eMail Help" menu option under Help menu
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- Does the product make any registry entries?
- Yes, the product does make registry entries on your machine.
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- Will the High Impact eMail add-on cause any performance degradation?
- High Impact eMail uses Outlook/Outlook Express to send new mails created from the content created with High Impact eMail. In no way does High Impact eMail cause any performance degradation.
- How can I remove the product?
- To remove the product, simply click Start | Programs | High Impact eMail | Uninstall High Impact eMail. Follow the instructions on the screen for uninstalling the product correctly.
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- How do I know when there is a new version of High Impact eMail for download?
- Every time you start the High Impact eMail application, the program checks for newer versions of the product and informs you whenever a new version is available. This feature does require Microsoft Explorer 4.x or higher to work properly.
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- Can I leave High Impact eMail templates on the CD or do I need to load them on my hard disk?
- High Impact eMail does not offer the option of keeping the templates on the CD. The overall size taken to store the templates is between 5 and 15 MB.
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Using Logos
- How do I prepare a picture for my logo?
- To prepare a picture for your logo you will need to have your logo's picture taken with a digital camera or you could scan any hardcopy of your logo with the help of a scanner connected to your computer and save the image in the preferred picture GIF format. Please ensure that you copy the image to a drive on your hard disk so as to enable High Impact eMail to access it.
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Using The Portrait Feature
- How do I prepare a picture for my portrait?
- To prepare a picture for your portrait you will need to have your picture taken with a digital camera or you could scan any hardcopy photo with the help of a scanner connected to your computer and save the image in the preferred picture GIF format. Please ensure that you copy the image to a drive on your hard disk so as to enable High Impact eMail to access it.
Minor editing might be required to reduce the size of the image and/or to enhance the image to suit your needs.
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- What is an acceptable photo portrait size?
- We suggest that you keep your image size within 30K. The reason for this limitation is based on an arbitrary but practical limit to the size of any image that should be downloaded through email.
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Using The Signature Feature
- Can I use a signature font to create my signature?
- No, you cannot use a signature font by itself to create your signature since the signature is an image and a graphical representation of your signature. You could, however, capture an image of a signature font and use this for your signature.
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- What are the requirements for my signature?
- You could scan your signature and save it in the preferred format (GIF, JPG, and JPEG). We recommend that you save the image in a GIF format. We suggest that you keep your image size within 30K. The reason for this limitation is based on an arbitrary but practical limit to the size of any image that should be downloaded through email.
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Working with Images
- What is resizing? Why do I need to resize images?
- Resizing ensures that an image is fitted appropriately into the provided socket space. If the option is not selected, the image will be displayed in its actual size, which could be smaller or greater than the socket size. As a result, the image may appear too small or too large for the template design.
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- Why are my logos, pictures and signature limited to 100K?
- The reason for this limitation is based on an arbitrary but practical limit to the size of any image that should be downloaded through email.
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- What is the difference between a referenced image and an embedded image?
- What is a referenced image?
A referenced image, within an email message, stores only the URL/Internet location of the image
(e.g., http://www.templatezone.com/rs/users/john_smith@yahoo-com/signature.gif) and displays the linked image in the email when you are connected to the Internet. Hence, an email message with referenced images results to a smaller file size as compared to an email message with embedded images.
What is an embedded image?
An embedded image is integrated within the email message. Hence, an email message with embedded images results to a larger file size as compared to an email message with referenced images.
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- What are the benefits of referencing images instead of embedding them in an email message?
- High Impact eMail suggests that you reference images instead of embedding them in your email because of the following benefits:
- Images that are referenced can successfully be viewed on various email clients.
- An Email with referenced images results to a smaller file size as compared to an email with embedded images.
- An Email with referenced images takes up less bandwidth since the images are referenced from the Internet. Hence, sending and receiving of email is faster when images are referenced from the Internet.
- Referenced images inserted in emails are automatically updated when the images are updated on the Internet location it resides. On the other hand, images embedded in email messages cannot be updated.
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- How do I insert a referenced image in an email message?
- To insert a ReadyShare image in a new mail, follow the instructions below:
- Select the Insert | Picture menu option from Outlook's menu bar.
If you want to replace a socket with a referenced image, select the socket, click on the right mouse button, and select the Properties option from the context menu.
- The Picture dialog box will appear as shown below.
Click here to view a larger version of the image above.
- Type/Paste the URL of the ReadyShare image you want to insert in the Picture Source text box.
Note: To copy the URL of a ReadyShare image, follow the given instructions:
- Select the ReadyShare | ReadyShare Manager menu option from the template browser.
- Select the image, whose URL is to be copied, from the Uploaded Files Pane of the ReadyShare Manager.
- Click on the Copy URL to Clipboard button
 on the ReadyShare Manager Toolbar. Alternatively, you can click on the right mouse button and select the Copy URL to Clipboard option from the context menu.
- Click OK. Now, the image will be referenced from the web. The new mail window will display the inserted ReadyShare image if you are connected to the Internet.
Note: Ensure that the Send pictures from the Internet with messages option has been disabled in your mail client. If this option is enabled, images in the email you create are are embeddsignature .gifin the email instead of being referenced from the Internet. For more information, click here.
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- What is the use between logo/portrait/signature sockets in High Impact eMail and the upcoming OfficeReady Professional 3.0 product?
- I have noticed that logo/portrait/signature sockets have been used in both High Impact eMail and OfficeReady Professional 3.0. What is the difference when I use these sockets in High Impact eMail as compared to using them in OfficeReady Professional 3.0?
In High Impact eMail, logo/portrait/signature sockets are used in email templates. You can replace these sockets with images that are referenced from the Internet. Hence, these images can successfully be viewed on various email clients, the email created results to a smaller file size, and takes up less bandwidth.
In OfficeReady Professional 3.0, logo/portrait/signature images are used in Microsoft Word/Excel/PowerPoint templates. You can replace these sockets with images that are located on your local machine. Logo/Portrait/Signature images are used for printing purposes in OfficeReady Professional 3.0. Hence, it is recommended that you use high quality images to improve the template's print results.
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Using ReadyShare
- I tried inserting a ReadyShare image into a new mail using the clipboard function. However, all that was pasted was a link to the ReadyShare image. How do I insert a ReadyShare image in a new mail?
- The ReadyShare Copy Image URL/Path to Clipboard function copies the URL/Path of the selected image in the ReadyShare Manager dialog to the clipboard. If you insert a ReadyShare image into a new mail using the clipboard function, the URL which was copied to the clipboard will be pasted.
For example, http://www.templatezone.com/rs/users/john_smith@yahoo-com/signature.gif.
To insert a ReadyShare image in a new mail, follow the instructions below:
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- Why am I not able to delete nor rename a file on the Local Files and Folders pane of the ReadyShare Manager? How do I resolve this problem?
- When you are in the Local Files and Folders pane of the ReadyShare Manager, you will not be able to rename or delete files that have the read-only attribute enabled.
To resolve this problem, please disable the read-only attribute of the file you want to rename or delete.
- I can't see my flash drive in the ReadyShare Manager's Explorer drop-down list. How do I use images from my flash drive?
- You cannot access your flash drive from the ReadyShare Manager's Explorer drop-down list. To resolve this problem, please copy the images from your flash drive to a drive on your hard disk so as to enable High Impact eMail to access them.
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- How do I delete a ReadyShare account?
- Follow these instructions to delete a ReadyShare account:
- Select the ReadyShare | Login Settings menu option from the template browser.
- Click on the Delete Account tab.
- Select the email address of the account you want to delete from the Email Address drop-down list box.
- Enter the password for the account you want to delete in the Password text box.
Note: If you have never logged in to your ReadyShare account, you don't need to enter your password in order to delete your ReadyShare account.
- Click OK to delete the account.
Note: Once the account has been successfully deleted, a dialog box will appear as shown below.
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- How do I change my login settings?
- Follow these instructions to change your login settings:
- Select the ReadyShare | Login Settings menu option from the template browser.
- Click on the Login tab.
- Type in your Email Address in the Email Address text box, and your Password in the Password text box.
- If you want ReadyShare to remember your login information, select Remember my ReadyShare login information. Selecting this option would save you the time and effort of typing your email address and password every time you login.
- If you want ReadyShare to automatically log you into the ReadyShare Manager without prompting you for your email address and password, select Automatically Login to ReadyShare.
- Click OK to save the settings.
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- I am not able to login to my ReadyShare account despite of being sure that I am entering the correct username and password. What could the problem be?
- A dialog box, as shown below, will appear if High Impact eMail encounters a problem connecting to the server.
Please check the following: You should be connected to the Internet, there shouldn't be very heavy traffic on the network, and if your machine is behind a firewall, the firewall should allow HTTP connections for GET, PUT, and POST.
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- How do I upload files to ReadyShare?
-
- Browse for the file(s) you want to upload.
- Select the file(s) you want to upload, then click the Upload to ReadyShare button
 , drag the file(s) from the ReadyShare Manager Explorer pane to the Uploaded Files pane, or click on the right mouse button and select Upload to ReadyShare from the context menu. Alternatively, you can double-click on an image to upload it.
OR
- Open Windows Explorer and browse for the file(s) you want to upload.
- Select the file(s) you want to upload, then drag and drop the file(s) to the Uploaded Files pane.
You can select multiple files by holding down the CTRL key, and then clicking on each item you want to select. To select a range of files, click on the first file, hold down the SHIFT key, then click on the last file. To select a group of files that are next to each other in the ReadyShare Manager Explorer pane, click anywhere in the blank area of the window, then drag around the files you want to select.
You will be able to view the file(s) in the Uploaded Files pane once the file(s) has been successfully uploaded.
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- How do I download files to ReadyShare?
-
- Select the file(s) you want to download from the Uploaded Files pane.
- Click the Download from ReadyShare button
 . Alternatively, you can drag and drop the file(s) from the Uploaded Files pane to the ReadyShare Manager Explorer pane, or click on the right mouse button and select Download from ReadyShare from the context menu. Alternatively, you can double-click on an image to download it.
You will be able to view the file(s) in the ReadyShare Manager Explorer pane once the file(s) has been successfully downloaded.
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- Can I connect to ReadyShare if my machine is behind a firewall?
- Yes, you can connect to ReadyShare if the firewall allows HTTP connections for GET, PUT, and POST.
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- The ReadyShare Manager is currently open and I decide to edit a file that has already been uploaded to my ReadyShare account. Subsequently, I upload the modified file. When I view the properties of the uploaded file, I yet see its old properties. What do I do?
- To resolve this problem, all you need to do is to press the F5 key, and then view the properties of the file.
- I get a message box which states that "ReadyShare has encountered an unidentified error while connecting to the ReadyShare server. ReadyShare will now switch to the list view of your files in an attempt to continue." What do I do?
- You will see this message box only when ReadyShare encounters an unidentified error while trying to connect to the ReadyShare server.
All you need to do is to click OK and wait while ReadyShare switches to the list view of your files in an attempt to continue connecting to the ReadyShare server.
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Creating New Mails
- Can I use High Impact eMail when Word is set as my default email editor?
- Yes, you can use Word as your default email editor when using High Impact eMail. However, in some cases, you may observe erratic behavior if you have an anti-virus program running.
It is recommended that, when using High Impact eMail, the message format should be set as Plain text.
Click here to view a larger version of the image above.
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- When I select a template in High Impact eMail and create a new mail, I can't view the images. Why does this happen?
- If you don't see the images, it means one of the two things:
- You are not connected to the Internet
- The web site where the images are stored may be facing some problem.
When you preview the template in the preview pane of High Impact eMail, the images are referenced to the images on your hard disk, which were copied there during the installation process. However, when you launch the template in Outlook or Outlook Express, the images are automatically referenced to the web site where they have been placed by KMT. All images in High Impact eMail are referenced from this server to keep the size of the email as minimal as possible and provide the utmost degree of compatibility.
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- When I select a template in High Impact eMail and create a new mail, I see half images in my new mail, but I see them complete in the preview. Why does this happen?
- When this situation occurs, it probably means that your Internet connection is quite slow. The half loaded images are simply taking a long time to refresh from the KMT server.
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- Why does High Impact eMail seem to pause when I create a new mail using Outlook Express?
- In the process of sending mail through Microsoft Outlook Express, the create new mail controls will not allow you to return to High Impact eMail application until the mail is sent or the new mail window is closed.
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- Why do I get a "Login error" when creating mails through Outlook Express?
- This can happen when you have an invalid mail account. Contact your administrator for help.
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- Why does my modem dial out when I create new mail or when the recipient view's the mail?
- A new mail created from High Impact eMail contains images that are referenced from the web. A valid Internet connection is required to view the images during new mail creation and at the recipient's end. To ensure that your modem does not dial out during new mail creation or when the recipient is viewing the mail, follow these instructions:
- Open Internet Explorer, select the Tools | Internet Options menu option.
- Click on the Connection tab and click on "Never dial a connection".
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- When I try to create a new mail using High Impact eMail, the application performs an illegal operation and shuts down. Why does this happen?
- When you create a new mail with High Impact eMail and attempt to send it from a Microsoft Office program such as Microsoft Outlook, Microsoft Internet Explorer, or any program that supports the Simple Messaging Applications Program Interface (MAPI) transport, it may give you the following error message:
"This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor".
This message will come up if you have Microsoft Outlook's Personal Folders Backup Utility feature installed in your Outlook and you attempted to create a new mail with High Impact eMail without running Outlook. To avoid seeing this message, create new mails with High Impact eMail only after starting Outlook or uninstall the Microsoft Outlook Personal Folders Backup utility. To uninstall Microsoft Outlook Personal Folders Backup utility, do the following:
- Start Outlook.
- On the Tools menu, click Options.
- On the Other tab, click Advanced Options.
- Click COM Add-Ins.
- Clear the Outlook Backup Add-in check box.
- Click OK three times to close the Options.
- Click Exit on the File menu.
Uninstalling Microsoft Outlook's Personal Folders Backup utility will enable High Impact eMail to create new mail irrespective of whether Microsoft Outlook is running or not.
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- When I try to create a new mail using High Impact eMail, a dialog box as shown below appears. What should I do?
- When the Attach an electronic business card (vCard) to outgoing messages check box option has been selected, and you are using Outlook XP as your mail client, a dialog box as shown below will appear whenever you create a new mail. Click Yes to continue.
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- I have Outlook 97 installed on my machine. When I try to create a new mail using High Impact eMail, a dialog box appears which tells me that High Impact eMail was unable to create a new mail item. Why does this happen?
- If you have Outlook 97 installed on your machine and you try to create a new mail using High Impact eMail, a dialog box as shown below will appear.
You will not be able to create a new through High Impact eMail if you have Outlook 97 installed on your system since High Impact eMail does not support Outlook 97. To resolve this problem, install Outlook Express 5 or higher, Outlook 98, Outlook 2000, or Outlook XP.
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- When I use the tab key from the subject line to start my message, the cursor is not placed in the appropriate position in the message design. How do I get it right?
- It is suggested that you click the mouse cursor where [Message Text] appears and then type in your message.
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- In my Outlook message composition, the font will sometimes change back to the system default font. How can I avoid this?
- To avoid losing the formatting make sure you click inside a text area and then start typing your message. Outlook is not the most optimal editor for HTML purposes. It is for this reason that the High Impact eMail templates provide you with such a great head start.
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Email Transmission
- I want to know which mail clients support HTML-enabled email. Could you help me out with this?
- Given below is a tabular list of mail clients that support HTML-enabled email. To verify your ability to receive HTML-enabled email, locate your mail client below.
| Mail Client |
HTML |
Text Only |
| AOL 3.0 - 5.0 |
 |
 |
| AOL 6.0 - 7.0 |
|
|
| Eudora 3.x |
|
|
| Eudora 4.0, Eudora Mail |
|
|
| Excite Mail |
|
|
| Hotmail |
|
|
| iNotes for Web, iNotes for Outlook |
|
|
| Juno 2.0 |
|
|
| Juno 3.0 |
|
|
| Lotus cc: Mail |
|
|
| Lotus Notes 4.6, 5.x |
|
|
| Microsoft Outlook 97 |
|
|
| Microsoft Outlook 98 and higher |
|
|
| Microsoft Outlook Express |
|
|
| Net@Address |
|
|
| Netscape Messenger |
|
|
| USA.net |
|
|
| Yahoo Mail |
|
|
- What does the "[Message Text]" area indicate in the template?
- The [Message Text] indicates where you are expected to enter your message. So you can simply overtype ttype over, or highlight and delete it.
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- What is the typical size of emails sent with High Impact eMail?
- Messages sent with High Impact eMail are small in size. They range from 3K to 20K in size for most messages, since most of the images are accessed via the Internet.
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- When do the images get downloaded to the recipient's computer?
- When the recipient clicks on the email message, the images are automatically referenced from the server, downloaded, and viewed.
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- Where are the images in a High Impact eMail stored? Are they part of the message?
- The images in Sent messages are not attached to the emails but are referenced from the KMT server. The recipient needs to be online to view High Impact eMail messages in their entirety.
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- What is actually sent from my computer to the recipient's computer?
- Just the message text and the template format is sent from your computer along with appropriate references to the images in the templates.
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- Can I send a message to multiple recipients easily and quickly?
- Yes, you can send messages to multiple recipients. High Impact eMail makes use of all the features provided by Outlook and Outlook Express in sending mails. And since the size of the email is small, your transmission time will be quick.
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- If a user lets you know that they can view the text part of your message, but not the graphics, what is the problem?
- There are three possibilities: the user might not be online, the KMT server may be temporarily down, or the recipient does not have an HTML mail client. You should always keep in mind that every message you send with High Impact eMail will be transmitted accurately. All users will at least receive the text portion of the email and over 90% of the current users will receive the message and graphics in the same format as you sent it. There are a few circumstances where the graphics that comprise your stationery will not appear. The graphics themselves may be stripped away when the message recipient is using an older version of AOL, or has their incoming email screened by certain types of corporate firewalls. In any case, your text message (what you wrote) will arrive intact.
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- The images in the email I create are sent as attachments and are embedded in the email instead of being referenced from the Internet. Why is this happening and how do I resolve this problem?
- When images are embedded in an email and are sent as attachments, the file size of the email is remarkably increased. Thus, you must ensure that images in your email are referenced from the Internet and are not embedded in your email message.
When the Send pictures from the Internet with messages option has been enabled in your mail client, images in the email you create are sent as attachments and are embedded in the email instead of being referenced from the Internet.
To resolve this problem, follow the given instructions: Outlook 98/2000
- Select the Tools | Options menu option from the main menu.
- Click on the Mail Format tab.
- Click on the Settings button.
- Ensure that the Send pictures from the Internet with messages check box is cleared.
Outlook XP
- Select the Tools | Options menu option from the main menu.
- Click on the Mail Format tab.
- Click on the Internet Format button on the Message format section.
- Ensure that the When an HTML message contains pictures located on the Internet, send a copy of the pictures instead of the reference to their location check box is cleared.
Outlook Express
- Select the Tools | Options menu option from the main menu.
- Click on the Send tab.
- Click on the HTML Settings button on the Mail Sending format section.
- Ensure that the Send pictures with messages check box is cleared.
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- Sometimes my High Impact eMail stationery doesn't display when users reply to my original message. Why not, and did they see my stationery correctly when they initially received my message?
- When replying to a message (or forwarding one), there are several common email programs such as Yahoo, Hotmail, and AOL which will remove the HTML code that displays your stationery. The same result can occur when someone replies with Outlook or Outlook Express, and they have set their configuration to a TEXT ONLY mode. On the other hand, you should rest assured that your message was received correctly (although without the stationery).
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Templates
- Can I use these templates for both personal and business use?
- The templates can be used for both business and personal use. There are no restrictions.
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- What happens if I rename a High Impact eMail template?
- When you rename an High Impact eMail template, only the template name is changed. If you view the properties of the template, you will realize that the references to the old template name and properties have been retained. If you want these changes to be reflected in the template properties, click on the right mouse button, select View Source, and make the changes in the form before saving it.
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- Where are the templates stored in High Impact eMail?
- The High Impact eMail setup program installs the templates in a separate folder named Templates within the High Impact eMail application folder created during the installation process. By default, the templates are copied to C:\Program Files\KMT Software\High Impact eMail\Templates.
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- Does High Impact eMail work with both Netscape and IE?
- Mails sent using High Impact eMail can be viewed by both Microsoft Explorer (4.x and above) and Netscape (4.02 and above).
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- What kinds of templates does High Impact eMail provide? Where can I get a quick listing of the main template categories?
- High Impact eMail provides HTML templates. A quick listing of the main template categories can be seen in the Categories (top left) pane of the applications window. The main categories are Advertising, Business Forms, Greeting Cards, Job Search, Memos, Motivational, Periodicals, Picture Frames, Quotable Quotes, and Stationery.
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Template Browser
- Can I switch off the preview pane in the High Impact eMail application?
- No. The preview pane of High Impact eMail is an integral part of the product and cannot be switched off. The preview pane allows you to have a look at the template and select the appropriate template for his purpose.
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- The icon's caption does not appear appropriately on the template browser. Why does this happen and what should I do to resolve this problem?
- This problem may occur when the icon font style has been set to Bold in your Display Properties. However, this problem does not occur for all fonts. For example, if you are using the Font Tahoma or Verdana for the icon and the font style is set to bold, the icons on the template browser's toolbar will not appear appropriately. To solve this problem, it is recommended that you don't set you icon's font style to bold.
- When I chose to view the template in small icon view, I find that the template icons sometimes appear haphazard. Why?
- When you view the templates in small icon view, the templates are sorted out in a particular order of appearance and aligned in the best manner possible. Sometimes the alignment is not exact because of the length of the template name.
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Creating Your Own Templates
- Can I modify a High Impact eMail template so that I can use that modified template the next time I load it?
- Yes, you can modify an existing High Impact template and save it for later use. To modify any given template, click on the template, select the Edit | Template menu option or select Edit Template after clicking on the right mouse button. After you complete editing the template, select the File | Save As menu option and type in the new name.
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- Will I be able to preview the template that I saved under a new name?
- Yes, you can preview the template that you saved under a new name.
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- How can I create my own templates using the Profile Information?
- KMT Software provides a Template Pack toolkit to help you understand how to design your own templates using the Profile information. Email TemplateZone at support@templatezone.com to learn more about this toolkit.
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- How can I view the HTML source for each of the templates?
- To view the HTML source of a template select the template, click on the right mouse button, select View Source or select the View | Source menu option.
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- How can I convert my HTML documents into templates?
- You can use the simple HTML document below and use it with High Impact eMail to create your own template. The document should be named *.htm to be compatible with High Impact eMail.
Following is an example of an HTML document which can be used as a template:
<html>
<head>
<title>test</title>
</head>
<body>
<img src="lava.jpg">
<br>
<p>[Message Text]</p>
</body>
</html>
To use this HTML file as a template, copy it to the subfolder of your choice within the High Impact eMail Templates folder (By default, C:\Program Files\KMT Software\High Impact eMail\Templates. Now that you have created a template for use with High Impact eMail, you can even add images to the template; simply use a complete http:// reference to each image. All standard HTML image formats are supported. On the other hand, we recommend you to use .gif files as they are smaller in file size and also offer the added advantage of animation.
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- Can third parties develop their own Template Packs?
- Yes, KMT Software is eager to work with a variety of content developers in the creation of additional Template Packs. If you are interested in this developer program, please contact support@kmt.com and we will send you information about a toolkit that is available to assist you.
To download the High Impact eMail Template Toolkit, click here.
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- When I edit a template file with Word 2000. Why do the newly inserted images not show up?
- Since the Word 2000 application creates a new sub folder for the images with the same name as the template, the images don't display in High Impact eMail. You can use an HTML editor like Microsoft FrontPage to edit the templates.
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- How do I specify which editor will be opened when I want to edit a High Impact eMail template?
- To specify an editor for editing a template select the Tools | Options menu option from the High Impact eMail template browser and make the necessary changes in the Helper Application section on the General tab.
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- Which is the best editor to use?
- You can use an HTML editor like Microsoft FrontPage to edit the templates.
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Finding Templates
- Why am I unable to complete a FIND operation with High Impact eMail?
- Please check the browser version installed on your machine. It may mean that you are not using Internet Explorer 4.x or higher. Netscape users should use Netscape 4.06 or higher.
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- Why can't I see my template properties?
- In order to see template properties, you must have Internet Explorer 4.x or higher installed on your machine.
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- There are so many templates to choose from - how do I find the right template for my message?
- You can become familiar with the categories of templates by browsing through them. To select a template for your particular message in a faster pace, you could use the Find feature of High Impact eMail. For example, if you want to send a "Get Well Soon" email to a friend or colleague who is sick, you can click the Find button, type in the keyword "get well", and click Find. The search results will give you a list of templates that match your search based on keywords. Preview the search results to find the template you want to use and double-click on the template to create a new mail.
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- How can I speed up the find process?
- To speed up the search process, you can try to be more specific in what you are looking for. In case you are searching for a phrase, be sure to include them within double quotes so as to narrow down the scope of the Find feature. You could also run a query search for a certain category, for e.g., if you are looking for a Happy Birthday template, run the query on the Greeting Cards category. This should considerably speed up your find process.
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- When I use the find feature for a string containing more than one word, the results will include a number of templates that are not useful? How can I get specific results?
- Whenever you run a Find query, the program runs a search for the query, and it matches any keywords contained in that template. Thus, you will see a search result for individual words entered in the Find query. To get more specific search results, enter the Find query within double quotes ("search query") and click Find. Now, the program searches for keywords that appear exactly as entered in the query. The Find option, however, ignores search for certain commonly used words such as: and, if, are, of, which, etc.
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- When I try to edit the template in the preview pane by clicking on the template and hitting backspace, the template disappears. Why does this happen?
- To edit the templates please select the template, click on the right mouse button, and select Edit Template from the options displayed. The preview pane is meant only to see a preview of the selected template.
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- There are several templates that I use regularly - is there a way to store these templates in a folder for quick reference?
- Yes, a Favorites folder has been provided by High Impact eMail to store templates that you use regularly. To add a template to the Favorites folder, click on the template and select the File | Add to Favorites menu option or click on the right mouse button and select Add to Favorites. Once you have added a copy of the selected template to your Favorites folder, the template will be available from both the Favorites folder and the folder where it was originally stored.
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- Are the files in the Favorites folder actually moved to this folder or just referenced?
- The templates that have been added to My Favorites folder are just referenced. This is done to save on hard disk space.
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Printing Templates
- I have no problems printing any of the High Impact eMail templates. Why do some recipients have problems with messages that contain background colors and images?
- When High Impact eMail is installed, the setup program makes sure that a print setting is correctly set in IE. This setting ensures that "Print background colors and images" has been enabled in your Internet Explorer browser. To verify whether this option has been enabled, select the Tools | Internet Options menu option, and click on the Advanced tab. You will find this option under Printing. Make sure that it is enabled and that your friends have also enabled this setting.
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- Why does the template get printed out of paper when I try to print some of the High Impact eMail Advertising templates? What should I do to rectify this problem?
- By default, Internet Explorer's page margins are set to .75" for the top, left, right, and bottom margins. This setting affects the page margins when printing in Microsoft Outlook/Outlook Express as well.
These default margin values set in Internet Explorer are too wide for some of High Impact eMail's Advertising templates. It makes some of High Impact eMail's Advertising templates print out of paper since with these default margin settings, the printable width is made too small. Follow these instructions to rectify this problem:
- Launch Microsoft Internet Explorer.
- Select the File | Page Setup menu option.
- In the Margins group box, change the left, right, top, and bottom margins to be 0.5".
- Click OK.
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Template Packs
- What Template Packs does High Impact eMail intend to provide?
- High Impact eMail plans to provide a wide range of Template Packs for the product. In addition, High Impact eMail will work with third parties to make content available. To view a list of the available Template Packs select the Tools | Template Pack Manager menu option from the High Impact eMail template browser and click the Get More Templates button.
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- How do I use Template Packs with High Impact eMail?
- You need to download the Template Packs first. Then, you can install them by double-clicking on the .car files. The Template Pack will be automatically added to High Impact eMail. As soon as you download the Template Packs, you are ready to use them.
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- Can I uninstall High Impact eMail, and leave the installed Template Packs on my machine?
- Yes, when you uninstall the High Impact eMail product, the setup asks you whether you would like to keep the Template Packs or delete them. Select the appropriate option to define what you would like to do with the Template Packs.
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- How can I create Template Packs?
- If you are familiar with HTML documents you could design your own Content Pack. TemplateZone provides Template Pack Toolkits for those who would like to design their own Template Packs. For more information contact support@templatezone.com
To download the High Impact eMail Template Toolkit, click here.
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- When I download Template Packs, I get a Microsoft authentication message. What do I do with it?
- The Microsoft authentication message tells you that you have chosen to download a file, identifies the source as KMT Software, and asks you whether you would like to open the file from the source or save it to your disk drive. All Template Packs are digitally signed to ensure the trustworthiness of the content.
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- How do I uninstall Template Packs?
- The High Impact eMail program allows you to uninstall any or all of the Template Packs installed on your machine. To do so, select the Tools | Template Pack Manager menu option. Select the Template Pack you want to uninstall, then click Delete. The option Delete All will remove all Template Packs from your machine.
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- How do I retain my Template Packs from the previous installation when I reinstall?
- Whenever you uninstall High Impact eMail, the setup program will prompt you with the option of retaining the Template Packs or deleting them. If you want to retain the Template Packs simply click Keep when the message box appears.
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Using The Import/Export Feature
- Can I Import/Export my profile information/ReadyShare login information across various operating systems?
- No, you cannot import/export your profile information/ReadyShare login information across different operating systems. That means, when you export these information from a particular operating system, e.g. Windows 2000, you can only import these information to a system that runs on a Windows 2000 operating system.
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Creating Your Own Stationery
- How are High Impact eMail templates different from standard Outlook stationery?
- There are several differences between High Impact eMail templates and standard Outlook stationery. Some of them have been listed below:
- High Impact eMail templates are designed to be compatible with virtually every email client. In contrast, Outlook stationery is primarily compatible with only Outlook clients.
- Outlook stationery does not use Profile Information fields like High Impact eMail.
- The images from a High Impact eMail template are not sent along with the email. As a result, the High Impact eMail messages are much smaller and take fewer resources to send to the recipient. The images are downloaded from the web only when the recipient reads the email are the images downloaded from the web.
- Outlook Stationery is typically very simple in its design. In contrast, High Impact eMail messages are more complete page designs with layout detail and places for users to insert images and their own text.
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- How do I make one of the High Impact eMail templates my default stationery?
- Any one of the templates in the stationery folder (but only the templates within this special folder) can be designated as your default stationery in just a few steps. To make one of the High Impact eMail templates the default stationery, select the template, click the right button of your mouse, and select the Add to Outlook/Outlook Express option. Alternatively, you can select the Tools | Add to Outlook/Outlook Express menu option after selecting the template. A message box informs you that the selected template will be available from Outlook/Outlook Express stationery and offers you the choice to set the template as the default stationery template. Click on the check box to set the template as the default stationery template. We recommend that you disable your Outlook signature as it will often conflict with the design of the stationery template.
We recommend that you disable your Outlook signature as it will often conflict with the design of the stationery template.
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- If I change my Profile Information after I make one of the templates my default stationery, why doesn't it update the latest Profile Information?
- When you select a template as the default stationery, the values within the template are added to and stored in the Outlook/Outlook Express stationery folder. If the Business Card information is updated later, the changes will not be reflected in the stationery template. To update the default stationery template, you can simply repeat the steps outlined above to add the template to Outlook/Outlook Express again and select it as the default stationery.
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Security / Protection against viruses
- Are the High Impact eMail messages verified to be free of harmful viruses?
- All High Impact templates have been checked for viruses by leading virus detection software and are safe for use. You can use this product with confidence.
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- Is there a security feature in the product to guard against viruses from infecting the mail messages?
- High Impact eMail does have security settings to protect your computer from potentially harmful content. Select the Tools | Options menu option from the High Impact eMail template browser, then select the Security tab and enable the security options. This is the standard setting. Whenever a new mail is created, High Impact eMail scans the template before creating new mail and issues a warning if it detects the possibility of the template having a virus, as shown below:
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- Is there any script code in High Impact eMail messages?
- We have specifically avoided the use of JavaScript, VBScript, and all other scripting technologies, and we use no executable attachments or ActiveX controls in any High Impact eMail template. This is true for all the templates included with the product as well as in KMT Software's Template Packs.
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International
- Will High Impact eMail work with international versions of Outlook?
- Yes. Most of the content in High Impact eMail messages is created by the user. The user can simply replace the placeholder English text with their own text.
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- Is KMT Software, Inc. looking for International partners?
- Yes. Please contact KMT at sales@kmt.com
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Copyright Issues
- Are the clip art images that are used in High Impact eMail copyrighted?
- Yes, the clip art images are copyrighted with their respective owners.
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- Can I send these emails without fear of infringing anyone's copyrights?
- All images used by High Impact eMail are the copyright of their respective owners and are used with permission. You can send these emails with confidence.
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- Can I send messages to larger distribution lists - like my company database file?
- High Impact eMail allows you to send messages to larger distribution lists.
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Suggestions For The Product
- What if I have an idea for a High Impact eMail design?
- Please email us with your thoughts - and any ideas you have. We'll consider your ideas. Email us at: ideas@kmt.com
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- What if I have an idea for improving the overall product?
- If you have an idea for improving the overall product, we would definitely like to hear from you and know more about your ideas. Please email us with your thoughts. We'll consider your ideas. Email us at: ideas@kmt.com
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Privacy Issues
- How do I view KMT Software's statement of privacy?
- KMT Software is committed to protecting your privacy. Click to view the privacy policy for KMT.com and the privacy policy for TemplateZone.com.
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- Is the privacy of my email fully protected?
- KMT Software does not and cannot read any email message you send or receive that has been composed with the High Impact eMail product. Furthermore, we have no way of knowing (and no desire to know) when you are composing a message, when you are reading a message, and who you send messages to, or receive messages from. So your email correspondence remains every bit as private as it has always been.
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- Is the programming technology used in High Impact eMail 2.0 secure?
- High Impact eMail was carefully designed to provide no opportunities for outside access to your computer while using our product. We have specifically avoided the use of JavaScript, VBScript, and all other scripting technologies, and we use no executable attachments or ActiveX controls. Not only does this make High Impact eMail templates secure, it makes your messages compact and minimizes the technology requirements on the recipients' end. No special plug-ins are required — just a standard HTML-capable email client.
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- Is there any standard tracking performed by KMT?
- The "log" that we receive from our web servers does enable us to track when, and how many times various images (like a Happy Birthday! banner) are served. Furthermore, these log files do link the image served to a specific IP (Internet Protocol) address. This IP address is NOT your email address. In fact, for most people it is assigned randomly, allowing you to remain completely anonymous. We do not make any attempt to use this IP address to identify you personally, and in any case, would not be able to even if we tried. We cannot tell from our log files whether an image was served to someone composing a message, or to someone reading a message. We cannot determine whether or not a sent email message was ever opened. We cannot link a message sender to a message recipient in any way. The log data we receive is the same as the minimum that is done whenever a web site is visited under any circumstances - even when it is just a visit to a personal "homepage" that someone has put up.
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- What is KMT Software's contact information?
- You can contact KMT Software at:
KMT Software
Customer Support
50 Mt Vernon St
Cambridge, MA 02140
USA
Click here for email support
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