High Impact eMail 3.0 Frequently Asked Questions
Understanding HTML emailWhat is HTML email?HTML email is graphical email made possible with HTML (Hyer Text Markup Language) coding. HTML is the basic language of the web. Most pages on the web is coded using HTML. All graphical email is done through HTML. What is ReadyShare and why do I need to upload images to the web?In order to view HTML email correctly, all the images you use in your emails need to be on the web. If you inserted an image into an HTML email directly from your hard drive, you are telling the HTML that the image is located on your computer. Your recipients cannot access your computer, but they can access the web. All images on websites are on the web. Getting StartedHow do I set up my email account to work with Outlook?To set up your email account to work with Outlook or Outlook Express, you will need a POP3 email account. If you are not sure if you have a POP3 account, ask your email provider for information on how to get set up.
What about Non-HTML programs?Recent market research indicates that the vast majority of email programs in use today can receive and display HTML messages. However, if your recipient's email program cannot display HTML email, then it usually displays just the plain text portion of your message. Occasionally, you may find that someone's email program displays the HTML source code. Fortunately, this represents only a small (and ever shrinking) percentage of email programs. How do I set up my email program to use HTML?Outlook Express
Outlook 2000/XP/2003
How do I get started after I download the High Impact eMail product?The High Impact eMail application downloaded from the TemplateZone web site is an EXE self-extracting file. To install the application, simply double-click on the file. The setup program will guide you during the installation process. How do I check which version of High Impact eMail has been installed in my system?To find out which version of High Impact eMail has been installed on your system, follow the given instructions:
The About High Impact eMail dialog will appear, which displays the version of the product just below the heading. I just purchased High Impact eMail 3.0. Where can I find my Unlock Code?If you purchased online, your unlock code is distributed to you on the Thank You page after your order was processed. It can also be found in your confirmation email. The Unlock Code is 16 digits, and is case sensitive (i.e: A1B3-2C3E-D4E5-E5F6.) What is the Profile Information used for?The Profile Information is a productivity feature that lets you store information such as your name, company address, phone number, logo, etc. Once the Profile Information is entered, the program will automatically include this information into templates that contain these fields without having to enter this information all over again. It's a real time-saver for many templates, like business forms, stationery, advertisements, and many others. Companies can standardize their image and use High Impact eMail to personalize digital stationery for each employee. Installation/Product Requirements/UninstallationWhat are the system requirements for High Impact eMail?The System requirements for High Impact eMail are as follows:
Note: ACT! only supports HTML mail format for Microsoft Outlook 2000 and above. ACT! does not support HTML mail format for Outlook Express. I have both Outlook and Outlook Express on my system - can I install High Impact eMail for all of these email clients?You can use High Impact eMail 3.0 with Outlook, Outlook Express, or ACT! To switch email clients, go to My Preferences and click on the Email Client tab. From here, you can change the email client you are using. How much disk space does the product require?The High Impact eMail product requires 13 MB of disk space for the Full Version and 40 MB of disk space for the Professional Version. Where are the templates and program files located?The Templates and the program files are located in a folder named High Impact eMail under the Program files group on the drive that it was
installed on by the setup. By default, the templates are copied to C:\Program Files\KMT Software\High Impact eMail\Templates. Does the program make any changes to the Outlook program?The High Impact eMail program makes the following changes to the Outlook program:
Does the product make any registry entries?Yes, the product does make registry entries on your machine. I get a Windows File Protection error while installing High Impact eMail 3.0. What do I do?This error occurs for Windows XP. Do not panic. This is not an error with your High Impact eMail installation. If you get the following dialog, simply click Cancel. How can I remove the product?To remove the product, simply click Start | Programs | High Impact eMail 3.0 | Uninstall High Impact eMail 3.0. Follow the instructions on the screen for uninstalling the product correctly. You can also remove High Impact eMail 3.0 by clicking Start | Settings | Control Panel. Double-click Add/Remove Programs. Select High Impact eMail 3.0 and click Change/Remove. Preparing ImagesHow do I prepare my logo for use with the Profile Information?To prepare a picture for your logo you will need to have your logo's picture taken with a digital camera or you could scan any hardcopy of your logo with the help of a scanner connected to your computer and save the image in the preferred picture JPG format. Please ensure that you copy the image to a drive on your hard disk so as to enable High Impact eMail to access it. The Profile feature will help you resize your logo to an appropriate size. How do I prepare a picture for my portrait?To prepare a picture for your portrait you will need to have your picture taken with a digital camera or you could scan any hardcopy photo with the help of a scanner connected to your computer and save the image in the preferred picture JPG format. Please ensure that you copy the image to a drive on your hard disk so as to enable High Impact eMail to access it. The Profile feature will help you resize your portrait to an appropriate size. Using The Signature FeatureHow can I create a signature image?On a plain, white piece of paper, sign your name with a thick pen or marker. Scan the signature and save it preferably as a JPG. The Profile feature will help you resize your signature to an appropriate size. Working with ImagesWhat is the difference between inserting an image by double-clicking on the photo socket and clicking the "Insert Image" icon from the toolbar?
When you double-click on a photo-socket, High Impact eMail remembers the dimension of your photo-socket. This allows you to crop and resize the image to the dimensions or ratio of the socket.
If your picture was originally smaller than the photo-socket, the photo-editor will not resize the image to a larger size. This is because when you resize an image from a smaller size to a bigger size, the image becomes pixelated or fuzzy. To prevent this, the photo-editor will not resize the image to a larger size. What is the difference between a referenced image and an embedded image?A referenced image is an image pulled from the URL or Internet location of the image in an HTML document. When the message is received, the HTML gathers any images using the URLs of the images and then the images are displayed in the email. (All of this happens in less than a second!) As a result, an email message with referenced images has a significantly reduced message size and higher compatibility with email clients.
What is an embedded image? An embedded image is integrated within the email message. An email message with embedded images has a significantly larger message size as compared to an email message with referenced images. Not all email clients can read emails with embedded images. How do I insert a referenced image in an email message?To insert a ReadyShare image in a new mail, follow the instructions below:
Note: To copy the URL of a ReadyShare image, follow the given instructions:
Important: Ensure that the Send pictures from the Internet with messages option has been disabled in your mail client. If this option is enabled, images in the email you create are embedded in the email instead of being referenced from the Internet. For more information, click here. I am not able to view the image files with the extension "*.tif" and "*.tiff" in the Thumbnail view. All I can see is an image placeholder as shown in the image below. Why does this happen?
You can view images in the thumbnail mode with the extensions "*.jpg," "*.gif," "*.bmp," and "*.png". Tiff and Tif images cannot be rendered and thus you see a static thumbnail in case of "*.tif" and "*.tiff" images. When I try to use an animated ".gif" file or a transparent ".gif" file, the Photo Editor screen does not show the animation or the transparency of the image. Why does this happen?Due to certain limitations of the application, the Photo Editor screen does not show the animation or the transparency of the image. Using ReadyShareI tried inserting a ReadyShare image into a new mail using the clipboard function. However, all that was pasted was a link to the ReadyShare image. How do I insert a ReadyShare image in a new mail?
Right-clicking an image in your ReadyShare account and selecting the "Get URL" option copies the URL/Path of the selected image to the clipboard. If you insert a ReadyShare
image into a new mail using the clipboard function, the URL which was copied to the clipboard will be pasted.
How do I change my login settings?Follow these instructions to change your login
settings:
I am not able to login to my ReadyShare account despite of being sure that I am entering the correct username and password. What could the problem be?A dialog box, as shown below, will appear if High Impact eMail encounters a problem connecting to the server.
How do I upload files to ReadyShare?To upload files to ReadyShare:
Once the image is successfully uploaded to ReadyShare, you see the following message box: 
How do I manage files and folders using ReadyShare?
See ReadyShare Manager - File Management. Can I connect to ReadyShare if my machine is behind a firewall?Yes, you can connect to ReadyShare if the firewall allows HTTP connections for GET, PUT, and POST. How do I access files on a network via High Impact eMail 3.0?
To access files on a network from within High Impact eMail 3.0, you need to map the required network folder as a Drive.
You should now be able to see the above assigned drive letter from within High Impact eMail. Creating New MailsCan I use High Impact eMail when Word is set as my default email editor?High Impact eMail does not support Word as the default email editor. When I select a template in High Impact eMail and create a new mail, I can't view the images. Why does this happen?If you don't see the images, it means one of the two things:
When you preview the template in the template browser of High Impact eMail, the images are referenced from your hard disk, which were copied there during the installation process. However, when you launch the template in Outlook or Outlook Express, the images are automatically referenced from the web site where they have been placed by KMT. All images in High Impact eMail are referenced from this server to keep the size of the email as minimal as possible and provide the utmost degree of compatibility. Why does High Impact eMail seem to pause when I create a new mail using Outlook Express?In the process of sending mail through Microsoft Outlook Express, the create new mail controls will not allow you to return to High Impact eMail application until the mail is sent or the new mail window is closed. Why do I get a "Login error" when creating mails through Outlook Express?This can happen when you have an invalid mail account. Contact your administrator for help. Why does my modem dialout when I create new mail or when the recipient views the mail?A new mail created from High Impact eMail contains images that are referenced from the web. A valid Internet connection is required to view the images during new mail creation and at the recipient's end. To ensure that your modem does not dial out during new mail creation or when the recipient is viewing the mail, follow these instructions:
When I try to create a new mail using High Impact eMail, the application performs an illegal operation and shuts down. Why does this happen?When you create a new mail with High Impact eMail and attempt to send it from a Microsoft Office program such as Microsoft Outlook, Microsoft Internet Explorer, or any program that supports the Simple Messaging Applications Program Interface (MAPI) transport, it may give you the following error message: "This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor". This message will come up if you have Microsoft Outlook's Personal Folders Backup Utility feature installed in your Outlook and you attempted to create a new mail with High Impact eMail without running Outlook. To avoid seeing this message, create new mails with High Impact eMail only after starting Outlook or uninstall the Microsoft Outlook Personal Folders Backup utility. To uninstall Microsoft Outlook Personal Folders Backup utility, do the following:
Uninstalling Microsoft Outlook's Personal Folders Backup utility will enable High Impact eMail to create new mail irrespective of whether Microsoft Outlook is running or not. When I use the tab key from the subject line to start my message, the cursor is not placed in the appropriate position in the message design. How do I get it right?It is suggested that you click the mouse cursor where [Message Text] appears and then type in your message. In my Outlook message composition, the font will sometimes change back to the system default font. How can I avoid this?To avoid losing the formatting make sure you click inside a text area and then start typing your message. Outlook is not the most optimal editor for HTML purposes. It is for this reason that the High Impact eMail templates provide you with such a great head start. When I use Outlook Express with High Impact eMail, all the emails created have a blank line at the top. What can I do to resolve this?When Outlook Express creates a new email using a High Impact eMail template, it automatically inserts a blank line at the top of the email. Depending on the template design, this blank line may appear intrusive if the template uses an image as a background. If the template uses a background color, the new line inserted merges with the template design. Most of the Simple Background templates display a blank line at the top of the email (screenshot shown below). Currently, there is no fix to address this problem.
On clicking any one of the Apply Default Stationery, Apply Different Template, or Insert Image buttons on the Outlook toolbar, or "Send" button on the compose window (Outlook XP SP3) I get a dialog box as shown below. Why does this happen? This is a security feature of Microsoft Outlook. There is no harm and you can proceed by clicking the Yes button. eMail TransmissionI want to know which mail clients support HTML-enabled email. Could you help me out with this?
Given below is a tabular list of mail clients that support HTML-enabled email. To verify your ability to
receive HTML-enabled email, locate your mail client below.
What does the "[Message Text]" area indicate in the template?The [Message Text] indicates where you are expected to enter your message. So you can simply overtype this text, or highlight and delete it. What is the typical size of emails sent with High Impact eMail?Messages sent with High Impact eMail are small in size. They range from 3K to 20K in size for most messages, since most of the images are referenced via the Internet. Where are the images in a High Impact eMail stored? Are they part of the message?The images in the email message are not attached to the emails, but are referenced from the KMT server. The recipient needs to be online to view High Impact eMail messages in their entirety. What is actually sent from my computer to the recipient's computer?Just the message text and the template format is sent from your computer along with appropriate references to the images in the templates. Can I send a message to multiple recipients easily and quickly?Yes, you can send messages to multiple recipients. High Impact eMail makes use of all the features provided by Outlook and Outlook Express in sending mails. And since the size of the email is small, your transmission time will be quick. If a user lets you know that they can view the text part of your message, but not the graphics, what is the problem?There are three possibilities: the user might not be online, the KMT server may be temporarily down, or the recipient does not have an HTML mail client. You should always keep in mind that every message you send with High Impact eMail will be transmitted accurately. All users will at least receive the text portion of the email and over 90% of the current users will receive the message and graphics in the same format as you sent it. There are a few circumstances where the graphics that comprise your stationery will not appear. The graphics themselves may be stripped away when the message recipient is using an older version of AOL, or has their incoming email screened by certain types of corporate firewalls. In any case, your text message (what you wrote) will arrive intact. The images in the email I create are sent as attachments and are embedded in the email instead of being referenced from the Internet. Why is this happening and how do I resolve this problem?When images are embedded in an email and are sent as attachments, the file size of the email is remarkably increased. Thus, you must ensure that images in your email are referenced from the Internet and are not embedded in your email message. When the Send pictures from the Internet with messages option has been enabled in your mail client, images in the email you create are sent as attachments and are embedded in the email instead of being referenced from the Internet. To resolve this problem, follow the given instructions: Outlook 98/2000
Outlook XP, Outlook 2003
Outlook Express
Sometimes my High Impact eMail stationery doesn't display when users reply to my original message. Why not, and did they see my stationery correctly when they initially received my message?When replying to a message (or forwarding one), there are several common email programs such as Yahoo, Hotmail, and AOL which will remove the HTML code that displays your stationery. The same result can occur when someone replies with Outlook or Outlook Express, and they have set their configuration to a TEXT ONLY mode. On the other hand, you should rest assured that your message was received correctly (although without the stationery). Why do some email messages appear blank in the Outbox/Sent Items folder? Does this mean that the message has no text or graphics?You will notice the above behavior only with Outlook XP. When you select a High Impact eMail template and try to send an email without editing it, i.e. adding no additional text to the email body, the email will appear blank in your Outbox/Sent Items folder but will be sent to the recipient correctly. Please note that recipient will receive the email correctly and will be able to view the text and graphics. When I send a High Impact email using the ACT! email client, all the images, and html is stripped from my message. The recipient can only view the unformatted text. Why?
This problem might occur if your Outlook has not been configured correctly. This problem is a documented ACT! limitation.
To overcome this, follow the instructions given below to configure Outlook correctly. You will need the Microsoft Outlook 2000 installation CD in order to continue.
When I open an email in AOL, which was sent using High Impact eMail, I am not able to view the images contained in the email.This could happen in case you are not connected to the Internet. Check the Internet connection and then try viewing the email. If this option does not work, log off from AOL and log in again. When I send a Mail Merge email along with a file attached to it using Outlook Express, the recepient receives the template too as an attachment. Why does this happen?This is a limitation. TemplatesWhere are the templates stored in High Impact eMail?The High Impact eMail setup program installs the templates in a separate folder named Templates within the High Impact eMail application folder created during the installation process. By default, the templates are copied to C:\Program Files\KMT Software\High Impact eMail\Templates. Can I use Templates from High Impact eMail version 2.0 with version 3.0?Yes, you will receive a pack with all of your version 2.0 templates with your upgrade. While I try to resize the application, the application flickers. Also, I am not able to resize the application on the select image and ReadyShare screen after clicking the Thumbnails button.While trying to resize the pane, High Impact eMail 3.0 needs to recreate the page. This also happens when you try to resize in the Thumbnails view. The page is recreated with the thumbnails in it to match the new size. This is an Internet intensive operation, so it appears as if no resizing is happening. Creating Your Own TemplatesCan I modify a High Impact eMail template so that I can use that modified template the next time I load it?Yes, you can modify an existing High Impact template and save it for later use. Will I be able to preview the template that I saved under a new name?Yes, you can preview the template that you saved under a new name. How can I view the HTML source for each of the templates?To view the HTML source of a template select the template, click on the right mouse button, select View Source in the Email Template Editor. Or right-click on a template in the template browser and go to View Source. How can I convert my HTML documents into templates?Simply save the HTML file with an *.htm extension into: My Documents\High Impact eMail 3.0\My High Impact eMails How do I specify which editor will be opened when I want to edit a High Impact eMail template?To specify an editor for editing a template select the Tools | My Preferences menu option from the High Impact eMail Main Screen and make the necessary changes in the Helper Application section on the General tab. Finding TemplatesThere are several templates that I use regularly - is there a way to store these templates in a folder for quick reference?Yes, a Favorites folder has been provided by High Impact eMail to store templates that you use regularly. To add a template to the Favorites folder, select a template, right-click it, and select Add to Favorites from the context menu. Once you have added a copy of the selected template to your Favorites folder, the template will be available from both the Favorites folder and the folder where it was originally stored. Are the files in the Favorites folder actually moved to this folder or just referenced?The templates that have been added to My Favorites folder are just referenced. This is done to save on hard disk space. I am a beta tester. I uninstalled the beta version and installed a new build of the application. Now, I am not able to view my emails stored in "My High Impact eMails" folder.The folder structure has been changed for the latest build. The previous folder structure where your emails were stored was "My Documents\My High Impact eMails." The new folder structure is "My Documents\High Impact eMail 3.0\My High Impact eMails." You will therefore have to copy all your emails manually from the old folder to the new one. Printing TemplatesI have no problems printing any of the High Impact eMail templates. Why do some recipients have problems with messages that contain background colors and images?When High Impact eMail is installed, the setup program makes sure that a print setting is correctly set in IE. This setting ensures that "Print background colors and images" has been enabled in your Internet Explorer browser. To verify whether this option has been enabled, select the Tools | Internet Options menu option, and click on the Advanced tab. You will find this option under Printing. Make sure that it is enabled and that your friends have also enabled this setting. Why does the template get printed out of paper when I try to print some of the High Impact eMail Advertising templates? What should I do to rectify this problem?By default, Internet Explorer's page margins are set to .75" for the top, left, right, and bottom margins. This setting affects the page margins when printing in Microsoft Outlook/Outlook Express as well.
Template PacksWhat are template packs?Template packs are additional email templates available for purchase. They are grouped in packs to make them for affordable. How do I use Template Packs with High Impact eMail?You need to download the Template Packs first. Then, you can install them by double-clicking on the .exe file. The Template Pack will be automatically added to High Impact eMail. As soon as you download the Template Packs, you are ready to use them. Can I uninstall High Impact eMail, and leave the installed Template Packs on my machine?Yes, when you uninstall the High Impact eMail product, the setup asks you whether you would like to keep the Template Packs or delete them. Select the appropriate option to define what you would like to do with the Template Packs. When I download Template Packs, I get a Microsoft authentication message. What do I do with it?The Microsoft authentication message tells you that you have chosen to download a file, identifies the source as KMT Software, and asks you whether you would like to open the file from the source or save it to your disk drive. All Template Packs are digitally signed to ensure the trustworthiness of the content. How do I uninstall Template Packs?The High Impact eMail program allows you to uninstall any or all of the Template Packs installed on your machine. To do so, select the Tools | Template Pack Manager menu option. Select the Template Pack you want to uninstall, then click Delete. The option Delete All will remove all Template Packs from your machine. How do I retain my Template Packs from the previous installation when I reinstall?Whenever you uninstall High Impact eMail, the setup program will prompt you with the option of retaining the Template Packs or deleting them. If you want to retain the Template Packs simply click Keep when the message box appears. Using The Import/Export FeatureCan I Import/Export my profile information/ReadyShare login information across various operating systems?No, you cannot import/export your profile information/ReadyShare login information across different operating systems. That means, when you export these information from a particular operating system, e.g. Windows 2000, you can only import these information to a system that runs on a Windows 2000 operating system. Email Template EditorWhen I try to undo an image insertion, it won't revert back to the previous image in the Email Template Editor.This is a limitation. When I try to format bulleted lists / numbered lists using the Email Template Editor, the bullets and numbers do not get formatted.The Email Template Editor does not support the styling of bullets as well as numbers in numbered lists. Creating Your Own StationeryHow are High Impact eMail templates different from standard Outlook stationery?There are several differences between High Impact eMail templates and standard Outlook stationery. Some of them have been listed below:
How do I make one of the High Impact eMail templates my default stationery?Any one of the templates in the stationery folder can be designated as your default stationery in just a few steps. To make one of the High Impact eMail templates the default stationery, click theMy Stationery icon on the Main Screen. Select a template, select a profile, edit the template, click Next, and selec the "Yes, set this stationery as [your email client] default stationery" radio button. We recommend that you disable your Outlook signature as it will often conflict with the design of the stationery template. If I change my Profile Information after I make one of the templates my default stationery, why doesn't it update the latest Profile Information?When you select a template as the default stationery, the values within the template are added to and stored in the Outlook/Outlook Express stationery folder. If the Business Card information is updated later, the changes will not be reflected in the stationery template. To update the default stationery template, you can simply repeat the steps outlined above to add the template to Outlook/Outlook Express again and select it as the default stationery. Security/Protection against VirusesIs there a security feature in the product to guard against viruses from infecting the mail messages?High Impact eMail does have security settings to protect your computer from potentially harmful content. Select the My Preferences icon on the Main Screen and enable the security option. This is the standard setting. Whenever a new mail is created, High Impact eMail scans the template before creating new mail and issues a warning if it detects the possibility of the template having a virus, as shown below: Is there any script code in High Impact eMail messages?We have specifically avoided the use of JavaScript, VBScript, and all other scripting technologies, and we use no executable attachments or ActiveX controls in any High Impact eMail template. This is true for all the templates included with the product as well as in KMT Software's Template Packs. Mail MergeHow can I create a file from scratch for importing into High Impact eMail 3.0 Professional?You can easily create a CSV file using Microsoft Excel. On importing a CSV file using Mail Merge, comma separated values appear as separate fields.A Comma is a special character. It is used as a field separator in a CSV file. To treat it as a field value, make sure the entire CSV file fields and values are in double quotes. I exported a "*.csv" file from Mail Merge using the Export List button, and opened it in Excel. I noticed that the zeroes preceding the Postal Code were deleted. Was my file not exported properly?The CSV file is exported correctly with Postal Code having leading zeros. When you view this file in Excel, by default all data is treated as excel type "General" which trims the leading 0's from the postal code. To see the data properly you have to use the Import Tool in Excel and specify that postal code be treated as a string value. I can see only blank emails in my Sent Items folder. Is my email sent to the intended recipient?This occurs sometimes while sending email using Mail Merge. Although you may see a blank email in your Sent Items folder, the recipient will get the message in its entirety. While sending email from a certain application, which uses Outlook as the email client, I see a dialog box as shown below. But, I can't see such a dialog box while sending mails using High Impact eMail 3.0.For the convenience of the user in sending mails, this dialog box is suppressed. InternationalWill High Impact eMail work with international versions of Outlook?Yes. Most of the content in High Impact eMail messages is created by the user. The user can simply replace the placeholder English text with their own text. Is KMT Software, Inc. looking for International partners?Yes. Please contact KMT at sales@kmt.com Copyright IssuesAre the clip art images that are used in High Impact eMail copyrighted?Yes, the clip art images are copyrighted with their respective owners. Can I send these emails without fear of infringing anyone's copyrights?All images used by High Impact eMail are the copyright of their respective owners and are used with permission. You can send these emails with confidence. Can I send messages to larger distribution lists - like my company database file?High Impact eMail allows you to send messages to larger distribution lists. Suggestions For The ProductWhat if I have an idea for a High Impact eMail design?Please email us with your thoughts - and any ideas you have. We'll consider your ideas. Email us at: ideas@templatezone.com What if I have an idea for improving the overall product?If you have an idea for improving the overall product, we would definitely like to hear from you and know more about your ideas. Please email us with your thoughts. We'll consider your ideas. Email us at: ideas@templatezone.com Privacy IssuesTemplateZone Statement of Privacy.TemplateZone is committed to protecting your privacy. Click to view the privacy policy for TemplateZone.com. The Privacy of your email is Fully Protected.KMT Software does not and cannot read any email message you send or receive that has been composed with the High Impact eMail product. Furthermore, we have no way of knowing (and no desire to know) when you are composing a message, when you are reading a message, and who you send messages to, or receive messages from. So your email correspondence remains every bit as private as it has always been. Programming Technology Used in High Impact eMail is Secure.High Impact eMail was carefully designed to provide no opportunities for outside access to your computer while using our product. We have specifically avoided the use of JavaScript, VBScript, and all other scripting technologies, and we use no executable attachments or ActiveX controls. Not only does this make High Impact eMail templates secure, it makes your messages compact and minimizes the technology requirements on the recipients' end. No special plug-ins are required — just a standard HTML-capable email client. Standard Tracking Performed for Legitimate Purposes.The "log" that we receive from our web servers does enable us to track when, and how many times various images (like a Happy Birthday! banner) are served. Furthermore, these log files do link the image served to a specific IP (Internet Protocol) address. This IP address is NOT your email address. In fact, for most people it is assigned randomly, allowing you to remain completely anonymous. We do not make any attempt to use this IP address to identify you personally, and in any case, would not be able to even if we tried. We cannot tell from our log files whether an image was served to someone composing a message, or to someone reading a message. We cannot determine whether or not a sent email message was ever opened. We cannot link a message sender to a message recipient in any way. The log data we receive is the same as the minimum that is done whenever a web site is visited under any circumstances - even when it is just a visit to a personal "homepage" that someone has put up. |
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