High Impact eMail 3.0 Frequently Asked Questions

Understanding HTML email: What is HTML email?; What is ReadyShare and why do I need to upload images to the web?
Getting Started: How do I set up my email account to work with Outlook?; What about Non-HTML programs?; How do I set up my email program to use HTML?; How do I get started after I download the High Impact eMail product?; How do I check which version of High Impact eMail has been installed in my system?; I just purchased High Impact eMail 3.0. Where can I find my Unlock Code?; What is the profile information used for?
Installation/Product Requirements/Uninstallation: What are the system requirements for High Impact eMail?; I have both Outlook and Outlook Express on my system - can I install High Impact eMail for all of these email clients?; How much disk space does the product require?; Where are the templates and program files located?; Does the program make any changes to the Outlook program?; Does the product make any registry entries?; I get a Windows File Protection error while installing High Impact eMail 3.0. What do I do?; How can I remove the product?; How do I know when there is a new version of High Impact eMail for download?; Can I leave High Impact eMail templates on the CD or do I need to load them on my hard disk?
Preparing Images: How do I prepare my logo for use with the Profile Information?; How do I prepare a picture for my portrait?
Using The Signature Feature: How can I create a signature image?
Working with Images: What is the difference between inserting an image by double-clicking on the photo socket and clicking the "Insert Image" icon from the toolbar?; I double-clicked on a photo-socket to insert a picture, but when my image was inserted, it is much smaller that my photo-socket. Why did it not resize to the photo-socket?; What is the difference between a referenced image and an embedded image?; How do I insert a referenced image in an email message?; I am not able to view the image files with the extension "*.tif" and "*.tiff" in the Thumbnail view. All I can see is an image placeholder as shown in the image below. Why does this happen?; When I try to use an animated ".gif" file or a transparent ".gif" file, the Photo Editor screen does not show the animation or the transparency of the image. Why does this happen?
Using ReadyShare: I tried inserting a ReadyShare image into a template using the clipboard function. However, all that was pasted was a link to the ReadyShare image. How do I insert a ReadyShare image in a new mail?; How do I delete a ReadyShare account?; How do I change my login settings?; I am not able to login to my ReadyShare account despite of being sure that I am entering the correct username and password. What could the problem be?; How do I upload files to ReadyShare?; How do I manage files using ReadyShare?; Can I connect to ReadyShare if my machine is behind a firewall?; How do I access files on a network via High Impact eMail 3.0?
Creating New Mails: Can I use High Impact eMail when Word is set as my default email editor?; When I select a template in High Impact eMail and create a new mail, I can't view the images. Why?; Why does High Impact eMail seem to pause when I create a new mail using Outlook Express?; Why do I get a "Login error" when creating mails through Outlook Express?; Why does my modem dial out when I create new mail or when the recipient view's the mail?; When I try to create a new mail using High Impact eMail, the application performs an illegal operation and shuts down. Why?; When I use the tab key from the subject line to start my message, the cursor is not placed in the appropriate position in the message design. How do I get it right?; In my Outlook message composition, the font will sometimes change back to the system default font. How can I avoid this?; When I use Outlook Express with High Impact eMail, all the emails created have a blank line at the top. What can I do to resolve this?; On clicking any one of the Apply Default Stationery, Apply Different Template, or Insert Image buttons on the Outlook toolbar, or "Send" button on the compose window (Outlook XP SP3) I get a dialog box as shown below. Why does this happen?
eMail Transmission: I want to know which mail clients support HTML-enabled email. Could you help me out with this?; What does the "[Message Text]" area indicate in the template?; What is the typical size of emails sent with High Impact eMail?; Where are the images in an High Impact eMail stored? Are they part of the message?; What is actually sent from my computer to the recipient's computer?; Can I send a message to multiple recipients easily and quickly?; If a user lets you know that they can view the text part of your message, but not the graphics, what is the problem?; The images in the email I create are sent as attachments and are embedded in the email instead of being referenced from the Internet. Why is this happening and how do I resolve this problem?; Sometimes my High Impact eMail stationery doesn't display when users reply to my original message. Why not, and did they see my stationery correctly when they initially received my message?; Why do some email messages appear blank in the Outbox/Sent Items folder? Does this mean that the message has no text or graphics?; When I send a High Impact email using the ACT! email client, all the images, and html is stripped from my message. The recipient can only view the unformatted text. Why?; When I open an email in AOL, which was sent using High Impact eMail, I am not able to view the images contained in the email.; When I send a Mail Merge email along with a file attached to it using Outlook Express, the recepient receives the template too as an attachment. Why does this happen?
Templates: What happens if I rename an High Impact eMail template?; Where are the templates stored in High Impact eMail?; Can I use Templates from High Impact eMail version 2.0 with version 3.0?; While I try to resize the application, the application flickers. Also, I am not able to resize the application on the select image and ReadyShare screen after clicking the Thumbnails button.
Creating Your Own Templates: Can I modify an High Impact template so that I can use that modified template the next time I load it?; Will I be able to preview the template that I saved under a new name?; How can I view the HTML source for each of the templates?; How can I convert my HTML documents into templates?; How do I specify which editor will be opened when I want to edit an High Impact template?
Finding Templates: There are several templates that I use regularly - is there a way to store these templates in a folder for quick reference?; Are the files in the Favorites folder actually moved to this folder or just referenced?; I am a beta tester. I uninstalled the beta version and installed a new build of the application. Now, I am not able to view my emails stored in "My High Impact eMails" folder.
Printing Templates: I have no problems printing any of the High Impact eMail templates. Why do some recipients have problems with messages that contain background colors and images?; Why does the template get printed out of paper when I try to print a High Impact eMail template? What should I do to rectify this problem?
Template Packs: What are template packs?; How do I use Template Packs with High Impact eMail?; Can I uninstall High Impact eMail, and leave the installed Template Packs on my machine?; When I download Template Packs, I get a Microsoft authentication message. What do I do with it?; How do I uninstall Template Packs?; How do I retain my Template Packs from the previous install during a re-install?
Using The Import/Export Feature: Can I Import/Export my profile information/ReadyShare login information across various operating systems?
Email Template Editor: When I try to undo an image insertion, it won't revert back to the previous image in the Email Template Editor.; When I try to format bulleted lists / numbered lists using the Email Template Editor, the bullets and numbers do not get formatted.
Creating Your Own Stationery: How are High Impact eMail templates different from standard Outlook stationery?; How do I make one of the High Impact eMail templates my default stationery?; If I change my Profile Information after I make one of the templates my default stationery, why doesn't it update the latest Profile Information?
Security/Protection against Viruses: Is there a security feature in the product to guard against viruses from infecting the mail messages?; Is there any script code in High Impact eMail messages?
Mail Merge: On importing a CSV file using Mail Merge, comma separated values appear as separate fields.; I exported a "*.csv" file from Mail Merge using the Export List button, and opened it in Excel. I noticed that the zeroes preceding the Postal Code were deleted. Was my file not exported properly?; I can see only blank emails in my Sent Items folder. Is my email sent to the intended recipient?; While sending email from a certain application, which uses Outlook as the email client, I see a dialog box as shown below. But, I can't see such a dialog box while sending mails using High Impact eMail 3.0.
International: Will High Impact eMail work with international versions of Outlook?; Is KMT Software, Inc. looking for International partners?
Copyright Issues: Are the clip art images that are used in High Impact eMail copyrighted?; Can I send these emails without fear of infringing anyone's copyrights?; Can I send messages to larger distribution lists - like my company database file?
Suggestions For The Product: What if I have an idea for an High Impact eMail design?; What if I have an idea for improving the overall product?
Privacy Issues: TemplateZone Statement of Privacy.; The Privacy of your email is Fully Protected.; Programming Technology Used in High Impact eMail is Secure.; Standard Tracking Performed for Legitimate Purposes.

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